Customer Service

Shipping & Delivery
We will ship to any country. However, if ordering outside of Australia please check with us as we may have a local reseller in your Country that you could try. Postage will be charged in addition to the selling prices and will depend on instrument and destination.
Privacy & Security
We will never ask for any more information than is absolutely necessary to do business with you or use your information for any other purposes without first asking your permission. Our checkout process uses a secure website to process your private payment details. It process the transaction and at no time do we at UrbanVibe store your credit card details on our servers.
Returns & Replacements
Returns are allowed between 1 month of purchasing the instrument, provided the instrument is in good condition. Replacements will be organised on the case by case basis. Please contact us to discuss any replacements.
Ordering Process
  1. You place your order of all your favourite gear 
  2. An automatic email confirmation of your order is sent to you with costs shown in the currency you chose while ordering 
  3. Your order is received by the UrbanVibe team in Melbourne 
  4. We collect  the items in your order from available stock. This can take up to 2 working days but is usually faster. If an item you have ordered isn't available because of system errors (everything still relies on human input and we're not infallible) you will be advised via email about organising a substitution or cancellation. You will not be charged for any item we cannot send you. It is possible for such an email to end up in your spam/junk box so do keep an eye out after you place an order. 
  5. Your order is packaged up. 
  6. Your parcel is picked up by the courier. 
  7. An email with track and trace details is sent out to you once your order is shipped. 
  8. Your order arrives!